FixYa released a new report on Friday that discusses the major flaws most commonly reported by owners of today’s latest and greatest smartphones. The company said its report was a result of data collected from “25 million users, 650,000 experts and 15 million product problems and solutions.” Sounds pretty legitimate to us. So what were the biggest complaints with the iPhone 4S and Galaxy S III?
50% of the problems reported for the Galaxy S III were related to a malfunctioning microphone. 15% of Galaxy S III users complained about battery life, 15% said the device gets hot, 10% complained about internet connectivity issues and 10% complained about other problems. The iPhone 4S’s primary issue was its battery life (45%), followed by the inability to connect to a Wi-Fi hotspot at times (20%), Bluetooth issues (15%), 10% complained about Siri and an additional 10% of iPhone 4S users had other problems.
The report also detailed the most commonly reported problems with the Samsung Galaxy Nexus, BlackBerry Curve, HTC Titan II and the Nokia Lumia 900. Unfortunately, it appears FixYa didn’t have any data on the HTC One X. Here’s a quick look at the issues with other smartphones:
Top 5 Galaxy Nexus Problems:
- Microphone Malfunction – 55%
- Battery Life – 20%
- Can’t Connect Wi-Fi – 10%
- General Usability – 10%
- Other – 5%
Top 5 Blackberry Curve Problems:
- Random Reboots – 40%
- Software Errors – 20%
- Missing Applications – 20%
- Memory Card Error – 10%
- Other – 10%
Top 5 HTC Titan II Problems:
- Screen Resolution – 35%
- Can’t Find Applications – 20%
- Camera Quality – 15%
- Battery Life – 15%
- Other – 15%
Top 5 Nokia Lumia 900 Problems:
- Tinted Purple Screen – 25%
- Camera Button – 20%
- Can’t Find Applications – 20%
- Battery Life – 20%
- Other – 15%
Galaxy SIII vs. iPhone 4S: Top U.S. Smartphones Get Pitted Head-to-Head in New Report From FixYa
FixYa’s report finds consumers plagued by Galaxy SIII and Galaxy Nexus microphone issues; iPhone 4S struggles with battery life; while the HTC Titan II registers some un-fixable problems
SAN MATEO, CALIF. (July 6, 2012) – Today FixYa, the leading product Q&A destination on the web, announces the first-ever report comparing consumer issues across all of the most popular smartphones including the newly-released Samsung Galaxy SIII, Apple iPhone 4S, Samsung Galaxy Nexus, RIM Blackberry Curve, HTC Titan II, and the Nokia Lumia 900. With smartphones already accounting for more than half of mobile phones in the United States, the market is expanding at a rapid rate. FixYa’s Smartphone Report, released today, looks at market-leading devices and pits them against each other, basing its findings on thousands of troubleshooting requests posted by consumers on its product Q&A site.
With the just-launched Samsung Galaxy SIII claiming the most buzz of any current phone, competition in the smartphone market is as fierce as ever. Industry titans are rolling out new smartphones left and right, leaving consumers confused about which one to pick and whether they are buying a reliable product. The Fixya Smartphone Report seeks to provide clarity to consumers by highlighting the main troubleshooting trends across six of the standout devices.
Below are the top five problems for each device in the FixYa Smartphone Report, and the percentage of troubleshooting requests that fall into each problem category:
Top 5 Samsung Galaxy SIII Problems:
1. Microphone Malfunction – 50%
2. Battery Life – 15%
3. Device Gets Hot – 15%
4. Internet Connection Issues – 10%
5. Other – 10%
Top 5 Apple iPhone 4S Problems:
1. Battery Life – 45%
2. Can’t Connect Wi-Fi – 20%
3. Bluetooth Connection – 15%
4. Siri Complaints – 10%
5. Other – 10%
Top 5 Galaxy Nexus Problems:
1. Microphone Malfunction – 55%
2. Battery Life – 20%
3. Can’t Connect Wi-Fi – 10%
4. General Usability – 10%
5. Other – 5%
Top 5 Blackberry Curve Problems:
1. Random Reboots – 40%
2. Software Errors – 20%
3. Missing Applications – 20%
4. Memory Card Error – 10%
5. Other – 10%
Top 5 HTC Titan II Problems:
1. Screen Resolution – 35%
2. Can’t Find Applications – 20%
3. Camera Quality – 15%
4. Battery Life – 15%
5. Other – 15%
Top 5 Nokia Lumia 900 Problems:
1. Tinted Purple Screen – 25%
2. Camera Button – 20%
3. Can’t Find Applications – 20%
4. Battery Life – 20%
5. Other – 15%
FixYa compiled its latest report and how-to troubleshooting guide by sourcing data from its 25 million users and 15 million product problems and solutions. Those interested in viewing the full report as well as crowd-sourced solutions to each device’s top issues can do so here: http://blog.fixya.com/pr/july2012/fixya-smartphones-report.pdf
“With all of the buzz that surrounds new smartphone releases, it is becoming increasingly important for consumers to see through the hype and understand the devices they are investing in,” says Fixya CEO Yaniv Bensadon. “The Fixya Smartphone Report reveals which devices have the edge and where even the top dogs struggle in the constantly evolving battle between iOS, Android, and their competition.”
FixYa brings consumers the most comprehensive solution database in the world. The FixYa Smartphone Report was generated from over 25 million users, 650,000 experts and 15 million product problems and solutions. FixYa’s unique access to crowd-sourced product Q&A from consumers grants the company transparent data that no other service can claim to provide. FixYa’s troubleshooting data comes from real-life consumer experience with products and product problems.
To learn more about the FixYa Smartphone Report, visit http://blog.fixya.com/pr/july2012/fixya-smartphones-report.pdf.
